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General Terms and Conditions

  • Our prices are per person per day.
  • The specified prices do not include a local tax of € 2,80 per person (from 14 years) per day, which is paid on site.
  • Single room surcharge € 25,00.- per day
  • For stays of less than 5 days, the surcharge per person per night is € 8.00
  • Food intolerances and allergies are requested at the time of booking - surcharge € 9.00 per day
  • Pets - unfortunately, we do not accept pets.

Further information for your holiday

Payment: In cash - please note the cash limit in Italy is Euro 999.99 per reservation or with EC or credit cards (MasterCard, Visa)

Room reservations: We ask for written confirmation

Deposit: This means a deposit to confirm the room reservation. This makes the booking binding. It is done by bank transfer or credit card debit (€ 300.00 for a double room for a period of one week)

Bank details: IBAN: IT07R0585658760002571310528 SWIFT-BIC: BPAAIT2B002 specifying the period and person booking and "deposit to confirm the room reservation" as the reason for the transfer

Check-in and Check-out

  • On the day of departure, the rooms should be vacated by 10:00 a.m.
  • Check IN from 3 p.m.

Railway passengers (up to 2-4 persons) will be picked up free of charge at the train station (Mühlbach) (minimum stay 5 days)

Children's discounts:

  • Children up to 3,9 years in their parents' room (with 2 full-paying adults) receive a discount of 60%.
  • Children from 4 to 7,9 years in their parents' room (with 2 full-paying adults) receive a discount of 50%
  • Children from 8 to 11,9 years in their parents' room (with 2 full-paying adults) receive a discount of 40%
  • Children from 12 to 17,9 years in their parents' room (with 2 full-paying adults) receive a discount of 10%
  • The 3rd person (with 2 full-paying adults) receive a discount of 10%

Summer

Our philosophy is that our guests should experience a happy and carefree holiday. That is why we're extending our breakfast times.
The usual half-board catering will be changed slightly. We offer a pre-ordered dinner 3-4 days a week.

  • Our Honesty Bar invites you to take a relaxing break at any time. Drinks, bread rolls, cakes and small snacks can be enjoyed at the self-service at any time and entered into the Honesty Notebook.
  • In our holiday region, there are numerous mountain huts where you can enjoy a delicious meal until late afternoon; our 3 partner restaurants (within easy walking distance) are also looking forward to your visit.
  • There are also summer evenings in the village and in the surrounding area where food and drink are offered
  • Restaurants in Maranza: Mountaintreff +39 327 5421913 (6-minute walk), Hofschank Heisla +39 339 5221518 (8-minute walk), Pizzeria s'Pfandl +39 54211913 (8-minute walk)
  • Restaurants in Mühlbach: Pizzeria Mühlbacher Klause (10-minute drive)
  • Restaurants in Vals: Mühle (10 minutes’ drive)

Thanks to this new concept, we are able to continue to offer lower rates.

Winter

  • Ski boot dryer in the house - new large ski room
  • Sauna 2x weekly free of charge - 25% discount for the sauna in the indoor pool Alpine pool in Maranza Discounts of 10% on ski and snowboard hire in Maranza
  • Our ideal location in the village; 5 minutes to the town centre, 300 m from the "Bergbahn" cable car,
  • Free ski bus stop at our entrance, it is possible to ski down to the hotel
  • Fantastic view of the Val Pusteria and the Valle Isarco with the snow-capped mountains (Dolomites, Sciliar, Rosengarten, etc.)
  • 58 km of slopes and 16 lifts
  • Brunner lift (50 m above our guesthouse)
  • Cleared winter hiking trails
  • Family toboggan run can be easily reached with a lift

Cancellation and Travel Cancellation

There is no right of cancellation within the meaning of the Consumer Protection Code – however, we grant you the following cancellation conditions:

  • up to 1 month before departure - no cancellation fee
  • 30 days to 14 days before departure - 40% of the booking value
  • 13 days to 7 days before departure - 70% of the booking value
  • in the last week before departure - 90% of the booking value

In case of early departure, late arrival or no-show cancellation fees of 90% will be charged on the booked, unused days.

Cancellation protection

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